Frequently Asked Questions
1. Do you offer international shipping? Unfortunately, at this time, we only offer shipping within the United States. We do not provide international shipping services. We apologize for any inconvenience this may cause.
2. How long does order processing take? Order processing typically takes between 1 to 6 business days. This includes order verification, quality checks, packaging, and preparation for shipment.
3. What shipping carriers do you use? We partner with trusted shipping carriers to ensure your merchandise is delivered safely and promptly. The shipping carrier used for your order will depend on various factors, including the shipping method selected during checkout and your location within the United States.
4. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Use this information to track the status of your shipment through the carrier's website.
5. What if I entered the wrong shipping address? It's crucial to provide an accurate and complete shipping address during checkout. We are not responsible for lost, misplaced, or undeliverable packages due to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply to reship the package.
6. Can I change or cancel my order after it has been placed? Unfortunately, once an order has been placed, changes or cancellations may not be possible due to our quick order processing. Please ensure all order details, including size, color, and shipping address, are correct before completing your purchase.
7. What if my package is delayed or lost? In the event of any issues or concerns regarding the delivery of your package, please contact our customer support team utilizing the "Contact" feature. We will assist you in tracking your shipment or initiating necessary steps to resolve any delivery issues promptly.
8. Are there additional fees for shipping? Shipping fees are calculated based on the weight of your order, the selected shipping method, and the destination address. The shipping cost will be displayed during the checkout process for your review before completing your purchase.
9. Can I return or exchange an item? We strive for your satisfaction with our merchandise. Please refer to our Return Policy https://thehealingclubpodcast.bigcartel.com/return-policy for information regarding returns, exchanges, and refund eligibility.
10. What happens during peak seasons or holidays? During peak seasons or holidays, please anticipate potential delays in shipping due to high order volumes and carrier processing times. We recommend placing orders in advance to ensure timely delivery.
11. How can I contact customer support? If you have any further questions or require assistance, please don't hesitate to contact our customer support team utilizing the "Contact" feature. Our team will be happy to assist you.