We want you to be completely satisfied with your purchase from The Healing Club Podcast Official Merchandise Store. Please read our return policy outlined below:
1. Eligibility for Returns:
- We accept returns for items that are damaged, defective, or incorrect upon receipt.
- To be eligible for a return, the item must be unused, unworn, and in its original condition with tags attached (if applicable).
- We do not accept returns for items due to a change of mind or incorrect size/color selection. Please review the size charts and product details before making a purchase.
2. Initiation of Return:
- If you receive a damaged, defective, or incorrect item, please contact our customer support team utilizing the "Contact" feature within 7 days of receiving your order to initiate the return process.
- Provide your order number, details of the issue, and photographic evidence if possible to expedite the return process.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, item arrived damaged or defective).
- We recommend using a trackable shipping service and retaining proof of postage for your return shipment. We are not responsible for lost or undelivered return packages.
4. Refund or Replacement:
- Upon receiving the returned item and verifying its eligibility for return, we will process a refund to the original payment method used for the purchase.
- If the return is due to our error (e.g., damaged, defective, or incorrect item), we will also offer the option for a replacement at no additional cost, subject to product availability.
5. Timeframe for Returns:
- Please initiate the return process within 7 days of receiving your order. Returns requested beyond this period may not be accepted.
6. Non-Returnable Items:
- Certain items are non-returnable, including but not limited to downloadable digital products, gift cards, and items marked as final sale or clearance.
7. Refund Processing Time:
- Refunds will be processed within 5-7 business days after receiving the returned item. The timeframe for the refund to reflect in your account may vary depending on your financial institution.
8. Contact Us:
- If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team utilizing the "Contact" feature. We're here to help!
9. Policy Changes:
- "The Healing Club Podcast" Official Merchandise Store reserves the right to modify or update this return policy at any time. Changes will be effective immediately upon posting to the website.
By making a purchase from our store, you agree to abide by our return policy.
Thank you for shopping with "The Healing Club Podcast" Official Merchandise Store!
Sincerely,
Shawn & LukeDaGreatest